These are the terms and conditions that will apply to your purchased Sunglasses from PRIDE Eyewear website at www.prideeyewear.it
We aim to deliver within 5 working days from the date the order is placed.
Any delay in shipment due to either carrier issues and/or exceptional or particular conditions related to the specific country is not under our responsibility.
Some delay may occur during our national Holidays.
You must be required to sign for the delivery receipt. Please before signing you must inspect the package for any obvious tampering.
If the customer receives an empty package but signs the delivery receipt and does not immediately report the fact to the carrier, we are not responsible for any refunding or substitution.
The customer has to keep the receipt of the delivered product in case of future needs with us about it.
We ship worldwide. Shipments inside European Community take about 4/5 working days since the date of the shipment; shipments to the rest of the world take about 5/6 working days since the date of the shipment. You will receive an email with tracking number when we will ship your item.
If the product are defected , we will expect a picture of the faulted frame and if we recognize a real manufactured defect we will send a new item without exchange the defected one following your communication sent by email to email@example.com with the order number. Please note that the request of exchange must be sent by email within 15 days since the original payment has been done. If the cost of the sunglasses in exchange is higher than the first one bought, you’ll have to pay the balance, if it’s lower we’ll refund the difference. In any case, please note that the new shipment will be charged to you.
If the sunglasses you have bought through our online store are faulted in some way (although we always make them pass our quality controls before), we will have to verify the fault with detailed pictures.
Once the defect will be verified and certified from us through pictures, we will pay the return shipment and provide either shipping a substitution item or refunding you the cost of the sunglasses.
If you are not able to send us pictures of the defected item, shipment will be at your expenses.
We don’t provide refund or substitution shipment if we don’t verified the damaged item through either pictures or the physical item in our hands.
Once the order has been placed, please note that the shipment address used for the order cannot be changed. If you want to change it the original order has to be canceled and you need to make a new one.
If you want to cancel an order already placed you must do it within 24 hours since the purchased has been made: after this, if the shipment has already left and you want to get a refund or a substitution we will not refund the shipment cost.
If some shipping detail is missing (as incorrect address, phone number, or further informations needed for the shipment) and you won’t reply to our request within 15 days, we will automatically cancel and refund your order. You will be able to place it again on our web site.
Orders are processed and shipped from Monday to Friday.
When you go to “Checkout”, you can pay the order with Paypal-Visa or Bank deposit.
For returns, before ship back any product please write an email to firstname.lastname@example.org explaining your issue and/or the reason of your returning with pictures of the failed item.
Please don’t hesitate to contact us for any enquiries you might have: email@example.com
Offices are open from Monday to Friday from 9.30 to 17.30 CET (Central European Time)